Reference

What Governs Your Account on bb22

Our legal terms set out the rules for account access, use of wallet payments like bKash, Nagad, and Rocket, and eligibility based on your local law and region. Read through these conditions before you use any part of the platform.

Account EligibilityPayment TermsJurisdiction RulesPrivacy Conditions
bb22 What Governs Your Account on bb22
CONTACT AND QUERIES

Reach Us About Legal or Account Matters

If you have a question about our terms, an eligibility concern, or need to request a policy document, these are the channels to use. Response times vary, but every query is logged and followed up.

Team online

Live Chat

Available directly from your account dashboard. Use this for urgent questions about a payment hold, account access, or a transaction dispute you need resolved quickly.

Email Support

Send detailed legal or policy queries to our support address found in the account help section. Include your account ID so we can locate your record without delay.

Help Centre

The Help Centre covers common questions about terms, wallet conditions, and account rules. Search by topic before submitting a ticket to get a faster answer.

ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security and data handling sit at the centre of how we run the platform. Here is what we do on our end and what you can request on yours.

Data Retention

We keep your account data for as long as your account is active and for a period after closure, as required by applicable regulations. You can request a summary of what we hold at any time through support.

Cookie Policy

We use cookies to maintain your session, remember wallet preferences like bKash or Nagad, and measure how the lobby loads on mobile. You can manage non-essential cookies from the account settings page.

Account Security

Your account is protected with OTP verification at login. If you notice access you did not authorise, use the account lock option in settings immediately and contact support with your registered number.

Requesting Changes

To update personal data, close your account, or request deletion of stored information, submit a request through the Help Centre with identity verification. We process confirmed requests within a reasonable period under applicable law.

Common Questions About Our Terms

These are the questions we hear most about account eligibility, data rights, and how our policies work in Bangladesh.

You must meet the legal age in your jurisdiction and access the platform only from regions where such services are permitted. Eligibility is your responsibility to confirm under local law.

If local law prohibits the service, you should not access the platform. bb22 does not override jurisdiction rules, and accounts found to be in breach of local law may be suspended.

Yes. Submit a data request through the Help Centre with your account ID and identity verification. We will provide a summary of the data we hold linked to your account.

Each wallet transaction is governed by the payment conditions shown at the point of transfer. Funds are processed according to those terms, and disputes should be raised with support and your wallet provider.

We post a notice on your account dashboard when material changes are made. Continuing to use the platform after that notice means you accept the updated terms.

Use the Help Centre to submit a closure or deletion request with identity verification. We process confirmed requests within the period required by applicable regulations.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.